Now Hiring - Manufacturing Customer Account Specialist in Hopkinton, MA

Hutchinson Aerospace and Industry, is an industry leader in the design and manufacture of engineered solutions for the control of shock and vibration.

The successful candidate, working as part of a team, will support customers’ needs as follows.

Responsibilities include:

• Act as the customers’ liaison, responsible for all customer inquiries, quotations, and order processing assuring delivery in accordance with customer requirements and manufacturing capabilities.
• Review customer contracts to assure order requirements are fulfilled.
• Interface with all functional groups and field sales to proactively monitor customer delivery. Work closely with planners to ensure on-time delivery.
• Provide customers with product and pricing information, including preparation of quotes.
• Maintain accurate information using ERP, EDI, E-Commerce, and other business systems in support of customer service activities.
• Monitor customer websites to obtain supplier scorecard information and product demand.
• Proactively investigate and resolve customer problems and complaints.
• Keep operations team, Market Managers, and Customer Service Manager informed of issues that may need further assistance for resolution.
• Act as backup for other team members.
• Represent Company at customer visits.

Requirements include:

• AS degree or equivalent;
• Defense or related industry experience would also be a plus
• 2-5 years’ customer service, or related experience, ideally in a manufacturing environment
• Excellent communication, judgment, and influence skills via phone, email, written, and face-to-face.
• Polished customer service and presentation skills
• Well organized, detail-oriented, and capable of handling multiple tasks simultaneously
• Experienced with a computerized ERP system/EDI/Internet
• Ability to work and problem solve in a team environment
• U.S. Citizenship or Permanent Residency Required

Local candidates strongly preferred.

Hutchinson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender orientation, gender identity, national origin, disability, or protected Veteran status

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Hopkinton, MA 01748: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: One location